Our contact details
Name: HitDesk - Developed by Park Madden London
Address: 3 Park Close, Marchwood, Southampton, SO40 4PD
Phone Number: 07393 366 346
E-mail: jake.mchugh@parkmadden.com

The type of personal information we collect
We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)
• Documents to support personal identification
• Customer details, security and explicit details

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Direct submission from the user who's details pertain.

We use the information that you have given us in order to manage customer expectations and employee vetting and ongoing management.
We may share this information with credit checking agencies aswell as any govermental department that has sufficient requirement to process information.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting jake.mchugh@parkmadden.com
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.

How we store your personal information
Your information is securely stored online, within the cloud under strict data processing rules.
We keep all and any information for 7 years. We will then dispose your information by two time rewriting over data once deleted.

Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at jake.mchugh@parkmadden.com if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at jake.mchugh@parkmadden.com
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk

Every business has different workflows. Hitdesk is a SASS product, re-engineered for each customer. Designed with inline with modern trends and techniques in mind, Hitdesk runs on a bespoke infrastructure built on scalable technologies.

Compliance and requirements are forever changing, Hitdesk is continuously developed to ensure the platform is at the cutting edge of consumer requirements.

By understanding your business, Hitdesk and the development team can automate the everyday mundane tasks to enable your staff to work on more impactful projects, to help your business drive forward.

The goal of Kaizen is to make the organization, and its products, services and people, better by implementing small scale changes throughout the company.

Kaizen and Hitdesk relies heavily on employee feedback. Most of the suggested improvements in a Kaizen environment come directly from workers in the organisation, which means businesses also face less resistance when implementing requested improvements and changes.

Current Build: 3.5
For all support and enquiries, please contact support@hitdesk.co.uk